Our extensive product and local real estate market expertise has positioned our service team to be the market leader in the implementation of portfolio management solutions and the surrounding business processes for incorporation into such solutions to maximise adoption, usability, output and return on investment. Our team has extensive experience in all disciplines of the real estate lifecycle and couple this knowledge with best practices, products and processes to provide effective solutions to manage our customers’ portfolios from “dirt to disposition.”
Understanding specific customer goals, workflow, analytic and reporting requirements, and business processes are critical to a successful implementation. Therefore, the implementation process includes a dedicated business and IT sponsor as well as the following elements for successful deployment:
- Discovery
- Planning
- Implementation
- Training
- Deployment
- Support: Transitional and Extended
The ARGUS Software approach to a successful implementation extends beyond “the product” to deliver a portfolio management solution specifically tailored to your business objectives. Our intelligent software implementations usually begin with a planned series of information exchanges with your key staff members and ARGUS Software immediately through our focus group sessions. The goal of these sessions is to listen carefully to the business and technology team members in order to provide flexibility and value to you in a collegial, quality oriented team environment.
An exchange of ideas will take place and a consensus will develop pertaining to the development of the project plan and the metrics placed around tracking the progress. The thinking behind our project plan includes ARGUS Software providing high level expert business and technical resources for this most critical design and process development period. The rational here is that this early stage of the project is absolutely critical and needs the best inputs from the best resources to achieve the best results.
The goal is to interact with you in the design, strategy, and master plan cycle in order to design an efficient, intelligent process for the implementation teams to follow, and project management teams to measure, as they move through the implementation and rollout of the phases.
We believe in extensive knowledge transfer and have had much success in provisioning relevant, high quality project specific guidance and understanding to our partners. Our rational regarding knowledge transfer is that it has to go both ways for maximum effectiveness. We believe in beginning that process early and focusing on the task often so that all decisions regarding design, development, implementation, and process can not only be discussed with the team involved in each individual project phase, but thoroughly challenged and processed by both sides in an educated fashion to provide the best vision and execution strategies working together. There is a lot the ARGUS Software team will learn about your business processes during the implementation and we will be able to use that knowledge to create additional process efficiency.
Key to our rational for intelligent implementation is adherence to the project plan and monitoring metrics that the project team develops. The project plan will include time to measure and identify potential improvements that can be deployed in later cycles or normal business operation post implementation, to reduce cycle times, promote end user "buy-in" with third parties and internal staff and identify items that were hidden but may actually be low hanging fruit for rapid adoption and gains.
ARGUS Software will continue to work with the project, process and business team members to continuously update and maintain documentation, training and support materials to be used. Train the trainer sessions will be utilised to support knowledge transfer and provide you with maximum flexibility moving forward.
Training for end users will be specific to your utilisation of the software and business processes. Untrained end users often ignore, misuse or underutilise new technology. This can cost an organisation significantly. Untrained users can take four times longer than trained users to become proficient at new or upgraded applications and require up to six times more support than trained users. Our approach to implementation seeks to minimise additional cost through value added training.
The ARGUS Software integrated solution involves the use of our real estate specific software products and technology. These real estate specific tools and infrastructure will support your goal for growth through new business expansion, through simplification, through process improvement, and through next generation technology.
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